Ordering Information
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Ways to Order

  1. From the web site with the easy-to-use, secure shopping cart.*

  2. Email, call in, or fax your order and we can e-mail you a secure payment link.*

  3. Check, money order, or wire transfer (contact us for information). You can use the order form, or call/email for quotation.

  4. Lease-to-own - North Star Leasing.

Checks and money orders should be made out to SelfSeverDogWash.com, and mailed to:

SelfServeDogWash.com
1050 Lower South Street
Peekskill, NY 10566

We are happy to fax, email, or mail contractor quotations.

*
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Shipping Information

If outside the contiguous U.S., or if ordering more than one tub, please contact us for a shipping quote. Occasionally tub shipping to particular addresses is higher than usual. In such a case, we will contact the customer regarding the difference before processing the order.

Note: Due to their size and weight, tubs have to be shipped by freight carriers. If liftgate service or inside delivery are needed, please contact us (Liftgate Delivery and Call-Before-Delivery are included with Poly Pet Tubs orders at no charge).  There may be a redelivery charge if no one is at the delivery address to accept shipment.




Average Turnaround Times

Small Items:  Generally within a couple of business days.

Poly Pet Tubs:  3-6 weeks, depending on model and current demand. We are sometimes able to expedite shipments to 2 weeks or less with a $150 surcharge.

Step-Up Tubs:  3-6 weeks.

Slide-Step Tubs:  4-5 weeks.

Economy Tubs:  3-5 weeks.

* Times may vary according to time of year and demand. Contact us if you would like a current estimate.




Terms and Conditions

No minimum order required

Payment Terms
All major credit cards are accepted when ordering online. Checks and money orders can also be mailed. A $25.00 charge will be added for returned checks.

Returns
Pre-authorized returns (call first) can be made within 30 days of receiving merchandise. If damage occurs during shipping, have the container and merchandise inspected by the delivery carrier and contact us immediately (SAVE container and merchandise). Inspect tubs on delivery. Tubs damaged during shipment SHOULD NOT BE ACCEPTED (signed for), and should be returned by the carrier.

Returns will be credited upon approval of merchandise in new, saleable condition with packaging, less freight charges unless defective. Returns of merchandise other than defective or shipped directly from manufacturers will incur a 15% restocking fee ($5.00 minimum). Merchandise shipped from manufacturers may incur restocking fee set by the manufacturer.

Cancellations
Cancelled tub orders will normally incur a 10% charge. For custom configurations that are already completed or under construction, full payment (minus shipping) is required.



Privacy Policy

We will NEVER share, sell, or trade customer email addresses or other personal information!


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